Privacy Policy

1. Introduction

Transpeed Co., Ltd. (“Transpeed”, “we”, “us”, or “our”) is a freight and logistics company based in Thailand, providing import and export shipment services. We are committed to protecting the personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website or engage with our services. By accessing our website or using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide Directly

  • Full name and contact details (email address, phone number, mailing address)
  • Company name, registration number, and business address
  • Shipment details including cargo description, origin, and destination
  • Customs and import/export documentation
  • Payment and billing information
  • Correspondence and communications with us

2.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on our website
  • Device type and operating system
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

  • Shipping carriers, freight forwarders, and logistics partners
  • Customs authorities and government agencies
  • Business partners and agents involved in your shipments

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and manage your import and export shipments
  • To fulfill contractual obligations and provide our logistics services
  • To prepare and submit customs documentation and declarations
  • To communicate with you regarding shipment status, inquiries, and updates
  • To process payments and maintain accurate financial records
  • To comply with Thai customs laws, tax regulations, and international trade obligations
  • To improve our website, services, and customer experience
  • To send service-related announcements and updates (where permitted)
  • To detect, investigate, and prevent fraudulent or unlawful activities

4. Legal Basis for Processing

We process your personal data on the following legal grounds under applicable Thai law and the Personal Data Protection Act B.E. 2562 (PDPA) – enforced by Thailand’s Personal Data Protection Committee (PDPC):

  • Contractual necessity: Processing is required to perform the shipment and logistics services you have engaged us for.
  • Legal obligation: We are required to process certain data to comply with customs regulations, tax laws, and international trade requirements.
  • Legitimate interests: We may process data for purposes such as fraud prevention and improving our services, where our interests are not overridden by your rights.
  • Consent: Where required by law, we will seek your explicit consent before processing your personal data.

5. Sharing Your Information

We do not sell your personal data. We may share your information with the following parties only to the extent necessary:

  • Customs and government authorities: As required by Thai customs law, the Revenue Department, and relevant regulatory bodies.
  • Shipping carriers and freight partners: To arrange transportation and delivery of your shipments.
  • Agents and representatives: Third-party agents acting on our behalf in origin or destination countries.
  • Payment processors: To handle billing and financial transactions securely.
  • IT and system providers: Service providers who support our website and operational systems, bound by confidentiality obligations.
  • Legal and professional advisors: When required for legal proceedings, audits, or compliance purposes.

We require all third parties to handle your data in a manner consistent with applicable privacy laws and our instructions.

6. International Data Transfers

Given the nature of international shipping, your personal data may be transferred to and processed in countries outside of Thailand, including origin and destination countries of your shipments. We take appropriate measures to ensure that such transfers comply with applicable laws and that adequate protection is in place for your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. In general:

  • Shipment and customs records are retained for a minimum of 5 years, as required under Thai customs regulations.
  • Financial and tax records are retained for the period required under Thai tax law.
  • Website and marketing data is retained for a shorter period as appropriate.

When data is no longer required, we securely delete or anonymize it.

8. Your Rights

Under the Personal Data Protection Act B.E. 2562 (PDPA) and applicable Thai law, you have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your data in certain circumstances.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request that we provide your data in a structured, commonly used format.
  • Right to Object: You may object to processing based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support website functionality. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

  • Secure data storage and encrypted transmission of sensitive information
  • Access controls and internal data handling policies
  • Regular security reviews and staff awareness training

While we take reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Transpeed Co., Ltd.

Thailand

Email: support@transpeed.biz

Website: https://transpeed.biz

Phone: 66-2-249-9001

We aim to respond to all privacy related inquiries within 30 days.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on our website at https://transpeed.biz with a revised effective date. We encourage you to review this policy periodically.